Our Goal

Our goal is to enable you to use information technologies to fully support your work at the college. We provide you with computers, networks, and software. We also provide you with support services to ensure that you can use these systems to meet your needs. Here is a brief guide to accessing these services.

Help Desk

Contact the Help Desk if...

• your college computer, printer, phone, or application is not working properly
• your access to the campus network is not working properly
• you are having problems accessing your college email or the Web
• you have a quick question about how to do something on your college computer e.g., how do you set a right Tab in Word, how do you save a file to your network folder
• you have an in-depth question or problem regarding an Office application or Outlook
• you want to check on the status of an ITS service
• you have other IT questions that you would like to get to the right person in ITS

Hours of Operation

• Santa Fe: 9 a.m. to 5 p.m. MT
• Annapolis: 8:30 a.m. to 4:30 p.m. ET

Via Email

You may create a Help Desk ticket by emailing user.support(at)sjc.edu.

Via Phone

The main Help Desk phone number for both campuses is 855-696-0417.

The Help Desk phone line is available 24 hours a day, 7 days a week, so if you call outside of our hours of operation or if all staff is currently assisting other users, leaving a voicemail will also automatically create a Help Desk ticket.

Help Desk phone line options include:

• Press 1 to reach the Annapolis Help Desk
• Press 2 to reach Santa Fe Help Desk
• Press 4 to reach Annapolis audiovisual support
• Press 5 to reach Santa Fe audiovisual support
• Press 0 to speak with the Annapolis switchboard operator
• Press 9 to speak with the Santa Fe switchboard operator

Via Microsoft Teams

In order to contact the Help Desk via the Microsoft Teams application, click on the “Calls” menu button on the left bar. From there you can use the Search bar directly by typing in “Help Desk” (two separate words).

If you press Enter, you may need to click on the “People” tab at the top of the search results to see the call queues for each campus, signified with a headset icon.

You can click “Add to speed dial” and search for “Help Desk” in order to add your desired Help Desk (Annapolis, Santa Fe, or collegewide) to your Speed Dial List.

Helpful links include:

• Our Office 365 support page shows staff and faculty how to use Microsoft Teams and other Office 365 applications.
• Download the Microsoft Teams app. Free Microsoft Teams accounts can be created by your family members and friends as well.

CX Administrator

Contact the CX Administrator, Jean Bransford if...

• you have a particular question or concern about your use of the CX system
• you would like to know if CX can meet your offices needs for record keeping and information management

NOTE: If you have a routine request such as user permissions or menu configuration, please send email to Help Desk (SF).

Email: Jean Bransford

Phone: 505-984-6095

ITS Operations Supervisor

Contact the ITS Operations Supervisor if you have questions, concerns, or suggestions regarding...

• ITS services
• ITS policies
• you have needs for new computer equipment, software, FAX or copy machines
• you would like to explore possibilities for managing your office’s information converting from paper to electronic forms and documents using email or the Web to collect or distribute information

Email: helpdesk(at)sjc.edu

Phone: 855-696-0417